Keypad Secured Entry System
Access to the home is controlled via a secure keypad entry — only authorised individuals may enter.
Your safety
Your safety and security are our highest priority. Our home is designed and managed to ensure every resident feels safe around the clock.
Access to the home is controlled via a secure keypad entry — only authorised individuals may enter.
A complete log is maintained of every visitor entering and leaving the premises at all times.
Motion-activated exterior lighting ensures all outdoor areas are well-lit throughout the night.
Overnight staff conduct regular security checks of all doors and windows to ensure the home is secure.
Fire alarms are tested every week and evacuation drills are conducted regularly to ensure full preparedness.
All fire exits are clearly signposted and kept unobstructed at all times across both floors.
In Case of Emergency
Two exits available — front and back of the house
Do not return inside until told it is safe by staff
Staff will always guide you to safety
Designated Area Only
All smoking materials must be fully extinguished
Personal lighters are not permitted inside the home
Outdoor shelter accessible via consevatory
Standards & Compliance
Safe Spaces for Women has an ongoing Quality Assurance programme to ensure the highest standards are maintained every day.
All feedback and concerns are recorded, reviewed, and acted upon to drive continuous improvement.
Regular internal reviews and independent external audits ensure we consistently meet and exceed standards.
We welcome CQC inspectors at any time to assess and validate our compliance with national care standards.
Regular resident forums give every woman a voice in how the home is run and services are delivered.
Monthly quality visits by the Responsible Individual ensure oversight and accountability at every level.
The Care Quality Commission (CQC) can visit at any time to measure our compliance with national standards. Your views are integral to the inspection process. We actively encourage residents and families to share their experiences with inspectors freely and without concern.
Who we are
To provide every service user and their family with the highest possible standard of individualised care within a friendly, homely, supportive environment where rights, privacy, choice, dignity, independence and fulfilment are upheld.
To be a valued, trusted, and respected provider of person-centred care for women in Cheshire — a home where every individual is known, heard, and celebrated for who she is.
Respect
Dignity
Independence
Choice
Fulfilment
Privacy
Partnership
feedback & concerns
We take all feedback seriously. Our complaints process is clear, transparent, and designed to ensure your voice is always heard.
1
Raise your concern with any member of staff on duty. Your complaint will be escalated immediately to the senior staff member on duty for the same day.
2
If unresolved, your complaint is referred to the Home Manager. You will receive written acknowledgement within 2 working days and a full response within 28 days.
Acknowledgement within 2 days. Response within 28 days
3
Contact our External Independent Reviewer, Kirsten Bond. You will receive a written reply within 14 days of the complaint being received.
External Independent Reviwer. Written reply within 14 days
4
Contact your Placement Authority's Social Services and Health Complaints Section. They can independently investigate concerns that have not been resolved internally.
5
CQC National Correspondence, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA.
Tel: 0345 015 4033 - Dr Jane Martin CBE